Technical details

Cost calculation of phone surveys is based on the following information: 

• Segment of respondents [residential, business, government, anytime]

• Level of difficulty [easy, normal, hard]
  

• Call statistics and time associated [in any predefined proportion]

• Days and shifts when interviews are done [shifts and days can be associated with different costs]

• Interviewers' active and inactive time ratio
  

• CATI system cost if it applies

• Call ratio by types of call [local, distant, mobile, etc.]